Refund policy

Important things to know about returns & exchanges:

• - Please return or exchange any item for a refund, within 30 days of receiving your original order.
• - All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• - The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
• - We are not responsible for any items that are returned to us by mistake.

• Timeframe: You should allow up to 30 days to process an exchange. It can take up to 7 business days for your return to arrive at our warehouse, a further 5 business days to process and a further 5-10 business days for postage. For refunds please allow up to 10 business days for the funds to show in your account.

The following items are non-returnable items –

Underwear – Returns are not available for Underwear (unless faulty) due to hygienic reasons

Swimwear – All items for refund or exchange must be returned in the original condition with tags attached (unless Faulty) and hygiene stickers in place.
Please make sure that swimwear bottoms are tried on over underwear briefs in the interest of hygiene.
To ensure we offer the best quality product to all customers, please observe that any items returned are in the condition it was received. Products with makeup marks, no hygiene stickers or removed tags may be rejected.